Boon-Chapman names Debi Heck vice president of client success

Boon-Chapman hired healthcare executive Debi Heck as vice president of client success on July 1, 2026, as the Austin-based third-party administrator looks to deepen broker and employer relationships. Heck brings more than 30 years of leadership experience and will focus on retention, engagement, and client adoption.

Why it matters: - Boon-Chapman is betting on an experienced client success leader to improve retention, engagement, and product adoption across its broker and employer base. - The hire comes as self-funded health plans face pressure to deliver stronger service, clearer value, and better outcomes for employers and members.

What happened: - Boon-Chapman appointed Debi Heck as vice president, client success, effective July 1, 2026. - Heck joins the Austin-based independent third-party administrator after more than 30 years in population health and tech-enabled healthcare organizations. - Kari L. Niblack, president of Boon-Chapman, said Heck brings strategic depth, operational discipline, and relationship-building experience.

The details: - Heck most recently served as AVP, client success at AffirmedRx. - At AffirmedRx, Heck led a cross-functional team supporting post-sales pharmacy benefit management work for employer and health-system clients. - Prior to that, Heck held senior client success roles at Valenz Health and Healthcare Bluebook. - Those roles included oversight of client lifecycle strategy for more than 400 clients representing more than $50 million in annual contract value. - Heck's prior teams delivered 90%+ client retention and generated millions in annual upsell revenue through consultative, outcomes-driven partnerships. - At Boon-Chapman, Heck will lead client success strategy and work to strengthen retention and engagement across broker and employer relationships. - Boon-Chapman describes itself as an independent TPA with more than six decades of heritage. - Boon-Chapman says it is free from carrier or hospital system ownership and operates in the best interest of clients. - The company says employers can use its integrated network options and risk mitigation strategies, or combine them with other solutions to create a tailored benefits experience. - More information is available on Boon-Chapman's website. - The company also listed its LinkedIn page at Boon-Chapman's LinkedIn.

Between the lines: - Boon-Chapman is signaling that client success is a growth lever, not just a support function. - Heck's background in enterprise client management suggests the company wants deeper penetration with larger employer and broker relationships. - The timing points to continued competition among TPAs to show measurable service quality in a crowded self-funded benefits market.

What's next: - Heck is expected to focus on client satisfaction, retention, and adoption of Boon-Chapman offerings. - Boon-Chapman will likely use the hire to reinforce its positioning with employers, brokers, and partners nationwide.

The bottom line: - Boon-Chapman added a seasoned healthcare executive to help turn client relationships into a clearer growth engine.